Privacy Policy

Introduction

Reliable Industrial Supplies ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, make a purchase or communicate with us.

The responsible party is Reliable Industrial Supplies (Pty) Ltd, trading as Reliable Industrial Supplies.

Information We Collect

Depending on your interactions with us, we may collect:

Your name and surname

Email address and contact number

Billing and delivery addresses

Company name and VAT number, where applicable

Order details, purchase history and transaction references

Customer service enquiries and correspondence

Device information, IP address and website usage information

Cookie identifiers and advertising interaction data

Payment confirmation and transaction status supplied by our payment providers

Payments are processed through our authorised payment service providers. We do not intentionally collect or store complete payment card details on our own systems.

How We Use Your Information

We process personal information for legitimate business purposes, including:

Processing and fulfilling orders

Arranging deliveries and communicating order updates

Providing customer support

Processing returns, refunds and warranty claims

Maintaining accounting, tax and transaction records

Preventing fraud and protecting our website

Improving our products, website and customer experience

Measuring website and advertising performance

Sending promotional communications where legally permitted

Processing is based on applicable lawful grounds under POPIA, including contractual necessity, legal obligations, legitimate interests and consent where required.

Mandatory and Optional Information

Certain information, such as your name, contact details and delivery address, is necessary to process and fulfil an order. Without this information, we may be unable to complete your purchase.

Providing information for optional marketing communications is voluntary. Declining marketing consent will not prevent you from making a purchase.

Cookies and Advertising Technologies

Our website may use cookies and similar technologies to support essential website functionality, understand customer behaviour and measure advertising effectiveness.

Subject to our actual website configuration and applicable consent requirements, these technologies may include:

Shopify cookies and website functionality

Google Analytics 4

Google Ads conversion tracking and remarketing

Meta Pixel and Conversions API

These technologies may process information about pages viewed, products selected, purchases and advertising interactions.

Where required, we will obtain appropriate consent before using optional advertising or tracking technologies. Customers may manage their preferences through our website's privacy controls, where available, or their browser settings.

Marketing Communications

We may send promotional emails, SMS or WhatsApp messages where permitted by POPIA and other applicable laws.

Where consent is required, we will obtain it before sending unsolicited electronic marketing communications.

Existing customers may receive marketing concerning our own similar products or services where legally permitted, provided they are given appropriate opportunities to object.

Customers can unsubscribe or opt out of marketing communications at any time, free of charge.

Sharing Personal Information

We may share relevant personal information with service providers where reasonably necessary to operate our business, including:

Shopify and website technology providers

Payment processing providers

Courier and delivery partners

Accounting and administrative service providers

Customer communication providers

Analytics and advertising service providers, including Google and Meta, where enabled

We require appropriate protection of personal information when third parties process it on our behalf.

We do not sell customer contact lists to unrelated third parties for their independent marketing.

International Data Transfers

Some technology and service providers may process or store personal information outside South Africa.

Where this occurs, we will take steps to ensure that cross-border transfers comply with section 72 of POPIA, including appropriate contractual protections or other legally permitted safeguards.

Information Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include restricted system access, secure account credentials, appropriate service-provider controls and secure payment processing.

No online system can guarantee absolute security.

Where a security compromise triggers notification duties under POPIA, we will notify the Information Regulator and affected individuals as required by law.

Data Retention

We retain personal information only for as long as necessary for its lawful purpose, including order fulfilment, customer service, legal compliance, accounting, tax requirements and dispute resolution.

Records will be securely deleted, destroyed or de-identified when retention is no longer required, subject to applicable legal obligations.

Your Privacy Rights

Subject to applicable law, you may request to:

Access personal information held about you

Correct inaccurate or outdated information

Request deletion of information where legally permitted

Object to certain processing activities

Withdraw consent where processing depends on consent

Opt out of direct marketing

Lodge a complaint with the Information Regulator

Requests may be sent to our Information Officer using the details below. We may need to verify your identity before processing a request.

Children's Information

Our online store is intended for customers who are legally able to enter into purchasing agreements.

We do not knowingly collect children's personal information for independent marketing purposes. Where children's information is processed, we will comply with applicable legal requirements.

Information Officer and Contact Details

Trading name: Reliable Industrial Supplies
Registered legal entity: Reliable Industrial Supplies (Pty) Ltd
Registration number: 1980/002767/07
VAT number: 4620109498
Registered jurisdiction: South Africa
Directors: C. M. Louw and R. Louw
Physical and legal service address: 71 Terrace Road, Eden Glen, Edenvale, 1609, South Africa
Telephone: 011 609 7946
Email: info@reliableindustrialsupplies.co.za
Website: https://www.reliableindustrialsupplies.co.za
Information Officer: Brian Theron
Role: Website / Marketing / IT
Information Officer email: brian@reliableindustrialsupplies.co.za
Privacy enquiries: info@reliableindustrialsupplies.co.za

For unresolved privacy concerns, you may contact the Information Regulator (South Africa):

Website: https://inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za

Changes to This Policy

We may update this Privacy Policy when our business practices, technology or legal obligations change.

The latest version will be published on this website with an updated revision date.